FAQsThank you for stopping by Boardwalktees.com
At Boardwalk Tees Customer Service is our biggest priority. If you are unsatisfied with any aspect of your shopping experience, please let us know and we’ll make sure to correct the issue immediately.
I like a lot of your shirts. Is it possible to get the design on the back rather than the front?
Yes and there is no fee for this. Just look for the drop down menu that says “graphic placement” when ordering your T Shirt. This is available only on custom T Shirts and where the "graphic placement" drop down box is shown. Licensed clothing and non custom "made to order clothing" would not have an option of front or back.
How do the sizes on your T Shirts run?
Here's a size and color chart for your review. We only use top quality T Shirts from top name manufacturers. Again, these are for our custom "made to order" T Shirts.
When will my order be processed?
We will begin processing your order within 24 hours from receipt.
Will I get confirmation that my order has been received?
Once you place your order online, you will receive a copy of your order via email. Please make sure all of your contact information is correct. If there are any errors please contact us at firstname.lastname@example.org to insure we have the correct information before your order ships.
Is my credit card information secure?
We host our store with Yahoo which uses the most up to date sophisticated security for your order processing.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, and PayPal.
How soon will my item be shipped?
Please allow 3 business days for your order to be processed and shipped. The majority of our products are custom made per receipt of order. We strive to get your orders out sooner whenever possible. Order’s placed after 4:00 PM Eastern Monday - Friday will be shipped within 3 days beginning the following business day.
Will I get tracking information?
Yes, once your item has been shipped we will email you with Tracking Information.
How is my item shipped?
Items are shipped via USPS and should be received 5-7 days after shipping within the majority of the United States. Should you require an expedited service, please place a comment on your order and we will email you with the pricing for the shipping service you require.
What is your Satisfaction Guarantee Policy?
All merchandise is guaranteed for 100% satisfaction. We will immediately send a replacement to you if an incorrect, defective, or damaged item(s) is received. If we can’t resolve the issues we will gladly refund you for the cost including shipping.
What if I want to return an item because I don't like the color, fabric, fit or just because?
You have 7 days after receiving your item(s) to make that decision. If you don’t like it, send it back to us. We will give you a full refund minus the shipping. If you received free shipping, we will calculate the actual cost of sending the item(s) to you. The item(s) must have tags and be in new unused condtion. Refunds will be given once the item(s) is received.
How do I return an item?
You have 7 days upon receipt in which to contact us regarding a return. Please contact us for an RMA Number. No returns will be accepted without an RMA Number. We suggest you send it back via a traceable method.